customer care portal

A design of customer care portal to fit the needs of call centre representatives in the Netherlands.

This system was designed in conjuction with the client over the course of 7 workshops and two on-site observational sessions. Currently 5 different softwares and a plethora of excel sheets are used to help callers and the need for the new system to combine the functionality of softwares currently used and create a holistic system to help representatives be more efficient and help callers with ease in preparation for the new transport system.

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SERVICE DESIGN BLUEPRINT FOR END OF DAY PAYMENT
A sample of the customer care portal is shown above, if you would like more information, you can schedule a meeting at our office to explore what your needs are.

Exper​tise

System Architecture & Integration
Portal, App & Firmware Development
Big Data, Data Visualization, Artificial Intelligence
Rapid Prototyping, A+B Testing & Pilots
User Experience & Interaction Design
Mobile Payment & Loyalty
Identity Management & Privacy
Lab Systems

Inspiration

Magical User Experience
Agile Software
Artificial Intelligence
VR/AR
Internet of Things
Identity & Privacy
Robotics
Desktop Fab
Wearable Tech
Our Makerspace
Working with Great People

42TECH Clients
42TECH is a technology consulting and product development firm specialized in designing and developing elegant and intuitive connected solutions. Frequently comprised of a multitude of online services, a cloud based integration platform, embedded logic in local devices and intuitive user interfaces, our connected solutions incorporate multiple software stacks and a micro-service platform architecture, as well as advanced system integration, cyber security, and privacy by design principles. Our expertise in high performance scalable system design and track record of solution development for financial services, public transport, smart city, health care and education make prototyping with 42TECH an attractive place to invest your innovation budget.  In addition to creating innovative solutions we also assist companies with development of technology roadmaps and institution of product innovation pipelines. 
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customer care portal

A design of customer care portal to fit the needs of call centre representatives in the Netherlands.

This system was designed in conjuction with the client over the course of 7 workshops and two on-site observational sessions. Currently 5 different softwares and a plethora of excel sheets are used to help callers and the need for the new system to combine the functionality of softwares currently used and create a holistic system to help representatives be more efficient and help callers with ease in preparation for the new transport system.

​
Picture
SERVICE DESIGN BLUEPRINT FOR END OF DAY PAYMENT
A sample of the customer care portal is shown above, if you would like more information, you can schedule a meeting at our office to explore what your needs are.